PDQ Cold Call prides itself on providing our customers and their clients with the upmost care and impeccable standards of service. We are therefore committed to achieving the highest standard of customer service, customer care and have implemented a comprehensive Quality Management System, UKAS ISO 9001:2008.

Given the importance and delicate nature of the products we carry, we train our drivers to become experts in their fields. As part of our UKAS ISO 9001:2008, our training procedures are fully documented and continually audited by internal team leaders and our external accreditation body, ISOQAR.

Quality Management Principles

Our UKAS ISO 9001:2008 has developed over several years to cover every aspect of our business. The standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.

Audits

Checking that the system works is a vital part of our UKAS ISO 9001:2008. PDQ Cold Call performs internal audits to check how our Quality Management System is working. Although not an ISO requirement, we give our customers additional piece of mind by ensuring our practises are annually audited by ISOQAR, an independent certification body who verify our conformity to the standard. We also invite our customers to audit our practices and verify our high standards of compliance.

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Why PDQ is right for you?

AVAILABLE 24/7

Customer service team
contactable 24/7

RAPID

Specialist same-day and
next-day delivery options

DEDICATED

Next flight out and hand
carry service options

PRECISE

Track the minute-by-minute
location of your delivery

TRACEABLE

Track the exact current
temperature
of your delivery

FLEXIBLE

Multi-temperature refrigeration
from -25 to +30C

QUALIFIED

All of our drivers hold full
ADR & GDP certification

RECOGNISED

Won ‘Refrigerated Courier
of the Year’ in 2015 & 2016

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We Listen

PDQ Specialist Courier Services specialises in creating bespoke, tailored courier solutions for customers.

We Care

PDQ Specialist Couriers prides itself on providing customers and their clients with the upmost care and impeccable standards.

We Deliver

As part of our UKAS ISO 9001:2008 procedure and drive for continual improvement, PDQ Specialist Couriers guarantee customer satisfaction by carrying our regular customer surveys.





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