PDQ Cold Call prides itself on providing our customers and their clients with the upmost care and impeccable standards of service. We are therefore committed to achieving the highest standard of customer service, customer care and have implemented a comprehensive Quality Management System.

Given the importance and delicate nature of the products we carry, we train our drivers to become experts in their fields. As part of our training procedures are fully documented and continually audited by internal team leaders and our external accreditation body.

Quality Management Principles

Our processes have developed over several years to cover every aspect of our business. The standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.

Audits

Checking that the system works is a vital part of how PDQ Cold Call performs internal audits to check how our Quality Management System is working. Although not an ISO requirement, we give our customers an additional piece of mind by ensuring our practices are annually audited by ISOQAR, an independent certification body who verify our conformity to the standard. We also invite our customers to audit our practices and verify our high standards of compliance.